Coronavirus (COVID 19) Service update


We are pleased to announce that following government advice, from Monday 6th July 2020, we will increase the number of services and journeys we operate around the Brentwood Area to match the new higher levels of demand as people return to work, and allow customers to effectively practice social distancing measures.

Generally there is capacity on most of our services, although the busiest period tends to be 0900-1130.

The situation in relation to COVID-19 is fast-moving and this may result in further timetable changes. As soon as these are confirmed, we will communicate the information to our customers here.

As the levels of demand increase, it is very important that our customers familiarise themselves with COVID-19 safety guidance when travelling by bus.

Weekday time restriction on the use of Concessionary bus passes has been lifted across our network for the duration of the Covid-19 (Coronavirus) emergency. All ENCTS passes will be accepted 24/7 until further notice.

We continue to work hard to provide services that meet the basic needs of our customers, and especially key workers, throughout these very difficult times. We have some colleagues self-isolating or shielding, and so dealing with emails and phone calls is a challenge. This website will be updated regularly, so please check back frequently to keep updated on service amendments.

Current service patterns are as follows:


1a Pitsea Saturdays – Normal Service Timetable
11 Purfleet Special Service from 27/03/2020Timetable
14 Wickford Normal Service Timetable
21 Basildon Normal Service from 04/05/2020 Timetable
21 Ongar Special Service from 06/07/2020 Timetable
21c Canvey Special Service from 06/04/2020 Timetable
31 First Data Withdrawn from 04/05/2020
31 Brentwood Special Service from 08/06/2020 Timetable
63 Rayleigh  Normal Service Timetable
81 Hutton Special Service from 06/07/2020 Mon – Fri Timetable

08/06/2020 Sat Timetable

104 Basildon Normal Service Timetable
106 Laindon Withdrawn from 27/03/2020
256/7 Billericay Normal Service 256 Timetable

257 Timetable

269 Grays Revised times from 06/04/2020 Timetable
374 Grays Monday to Friday Special Service from 27/03/2020 Timetable

Saturday Normal Service Timetable

552 Billericay Withdrawn from 27/03/2020
The Shuttle First Data Withdrawn from 04/05/2020


Peak times services to schools are not running at present. However, we are keeping the situation under review in consultation with local authorities and the individual schools concerned.

Keeping our colleagues and customers safe during Covid-19

We have introduced enhanced cleaning procedures throughout our operations. All touchpoints in our buses are sanitised regularly, this includes grab rails, luggage areas, windows, cash trays, ticket machine housings, entrance doors and any other areas which passengers may touch, in order to help prevent the transmission of the virus. We are encouraging our colleagues to wash their hands at regular intervals, and they are also issued with gloves, masks and hand sanitiser for their personal use. Buses circulate air every time they come to a bus stop and most of our buses also have windows that can be opened at any time.

Who may and may not travel?

The Government advice is to stay at home as much as possible, work from home if you can, and do not travel if you are unwell.

If you have coronavirus-like symptoms, stay at home and call 111 if you need help.

Reduced capacity on vehicles

The seating capacity of our buses has temporarily been reduced to the range displayed on the vehicle. No standing is allowed. The exact capacity will vary depending on those passengers who can sit closer together from the same household, and our drivers have been asked to use their discretion. This is in order to help customers to maintain effective social distancing when traveling, and to make our services COVID-19 secure for all who need to use them. This may mean in some cases that your driver may ask you not to board, and to wait for the next bus. If your bus displays “Bus Full” please await the next bus. Drivers are asked to report such instances and if there are frequent examples we will provide extra capacity. Please support our colleagues by remembering to practice social distancing both whilst waiting at the bus stop and onboard- keep your distance from those who don’t live with you and use common sense, and remember it is compulsory to wear a face covering (with certain exemptions).

Temporary perspex screens

Temporary perspex screens have been added to the cab area all vehicles. These reduce the chance of virus transmission between customers and colleagues, and are cleaned nightly with a chemical that should prevent the virus settling on the screen for up to 72 hours.

Cordoned off seats

We have cordoned off seats closest to the driver to help enforce social distancing. Please help keep everyone safe by not sitting in them.

Bus travel guidelines

We have put up both physical and digital signage to remind customers of social distancing etiquette and safety when traveling by bus during the pandemic. Unless you are traveling with members of the same household, please sit next to a window, with an empty seat both in front of and behind you. Do not stand.

Once you’ve purchased your ticket or showed your pass, please move quickly to a seat and sit down. When alighting,  please do not stand on or near the platform area adjacent to the driver.

Contactless up to £45

Many customers have asked if we still accept cash bus fares during this time and we can confirm that we do, however we actively encourage you to use contactless or mobile payments (up to £45) where possible.

Hand sanitisers, protective gloves and face coverings.

Driving colleagues have been issued with masks, hand sanitiser and protective gloves to help them stay clean, and disinfectant wipes to clean the cab area whenever taking over a vehicle from a colleague. Customers should use their own sanitiser and/or wash their hands before and after travelling, or wear gloves if they prefer. NOTE that it is compulsory to wear a face covering when using public transport and this includes our bus services (there are certain, limited exceptions).

Assistance for Disabled Travellers

Our drivers will still assist unaccompanied wheelchair users on and off the bus where required, though will practice social distancing wherever possible. Please wear a face covering, and remember that our colleagues are limited to providing basic assistance in the current circumstances.

General Information

The health and safety of our customers and colleagues is our number one priority.

We are following the latest advice from Public Health England, the National Health Service, the World Health Organisation and transport industry bodies.

As the situation evolves, we will continue to engage with government, follow the guidance from public health bodies, and provide advice and updates to you on our services.


For more information, please go to the NHS website:


Government advice Website

Information last updated 2nd July 2020.